We can all play a role in helping defuse even the most bitter conflicts. Veteran negotiator William Ury shares his hard-won insights. My passion in life is helping people and societies to move from no to yes. As a negotiator, [...]

What’s your elephant in the room? Every group — whether it’s a family or a team in the workplace — has one: an uncomfortable, complicated or charged conversation that hasn’t happened but needs to. Maybe it’s about salary, taking someone’s [...]