Emails are just as fundamental these days as food and water in our lives, and they form a large part of our daily communications. Roughly 300 billion emails are sent around the world every day, according to Statista. On average, each of [...]

A simple framework for delivering a short, sincere “I’m sorry,” from criminal defense attorney Jahan Kalantar. Quick question: What’s the worst part of apologizing? A) Working up the courage to admit we were wrong. B) Standing in front of the [...]

All of you know your advice monster. Somebody starts telling you about something. Even though you don’t really know the situation or the people involved and you certainly don’t have the full context, after about 10 seconds your advice monster [...]

When educator Kim Preshoff asked the students in her environmental science classes to create blackout poetry for Earth Day, she was expecting some nature-inspired poems and thoughts on the state of our planet. What she got back were profound and [...]

Taking a moment to pause and really look at the other person can help us all avoid embarrassment and hurt feelings, says youth empowerment activist Quita Christison. When was the last time you came to a quick conclusion about someone, [...]

“Resentment is a relationship killer,” says psychotherapist and couples counselor Susan Adler. If we want happier relationships, we need to drop the blame, own our mistakes, and act in ways that increase connection, not conflict. “So many relationship problems actually [...]

We can all play a role in helping defuse even the most bitter conflicts. Veteran negotiator William Ury shares his hard-won insights. My passion in life is helping people and societies to move from no to yes. As a negotiator, [...]